We send the order confirmation automatically shortly after the order is placed. Please check your Spam or Promotions folder.

If you cannot find it, send us your name, email address, and the approximate time the order was placed, or your order number if you have it. We will check whether the order was successfully created. If the email address was entered incorrectly, we will correct it and resend the confirmation.

You can find information about earning, validity, and redeeming loyalty points at https://lernitoys.eu/pages/loyalty-programme. If your points were not credited correctly, send us the email address used for your customer account and your order number, and we will check the status.

A discount code cannot be applied after your order has already been confirmed. In this case, you will need to cancel the order and place a new one.

We do not sell individual pieces from our building sets separately. However, we may offer complete add-on sets that can be used to expand your building set. Let us know which specific piece or type of expansion you are looking for, and we will be happy to recommend a suitable product from our current range.

Colormag building sets are suitable for children aged 3 and up. They contain small parts, so we recommend following the age guidance on the packaging and using them under adult supervision.

Yes, current Colormag building sets and add-on sets are compatible with each other and can be combined, including the Classic, Pastel, Architect series, and other current Colormag sets.

Compatibility may vary with older products that are no longer available. Send us the name or a photo of the older set, and we will be happy to check it for you.

Once your order has been shipped, we will send you an email with a tracking link. Please also check your Spam or Promotions folder.

If the shipment status has not changed for some time or the courier did not deliver the package, we recommend contacting the carrier first using the details provided in the shipping confirmation email. If the issue cannot be resolved, send us your order number and we will check the shipment with the carrier on your behalf.

If you notice the damage upon delivery, we recommend reporting it to the courier as well. In this case, you should refuse to accept the shipment due to the damage and then file a claim with the relevant carrier.

Please send us your order number and photos of the outer packaging, shipping label, and the damaged product or its packaging. If the product itself is also damaged, we will review the case and arrange a replacement with you at our expense.

If something is missing from your shipment, please send us your order number, details of the missing item, and, if possible, a photo of the package contents. We will check the order and send you the missing product.

If you received the wrong product, please send us your order number and a photo of the item received. We will arrange delivery of the correct product and collection of the incorrect item by courier at our expense.

We aim to process claims as quickly as possible. Once we receive the returned item or all the necessary information, we usually resolve the claim within 7 days. We will inform you by email when the claim is received and once it has been resolved.