Refund policy

Complaints Procedure of the online store Lernitoys.eu

regulating complaint conditions between the operator/seller and the customer/buyer (hereinafter referred to as "CP")

Introductory provisions.

  1. The operator (seller) of the online store Lerni.sk is Lerni s.r.o., Kupeckého 33, 040 11 Košice, Slovakia.
  2. The customer (buyer) in the online store is any natural or legal person who sends an electronic form with an order for goods (product/s or service/s).
  3. This Complaints Procedure regulates the legal relationship between the operator and the customer in handling complaints concerning the correctness and quality of goods and services provided by the operator.
  4. For the purposes of this Complaints Procedure, a complaint means the right claimed by the customer from the liability for defects in goods or services provided by the operator, which requires a specific remedy or compensation for faulty performance or nonperformance of the subject of the contract.

Complaints handling procedure

  1. In accordance with this Complaint Procedure, an authorised person may make a complaint in person, in writing, or by electronic mail.
  2. The complaint must specify, in particular:
  • the person making the complaint (name, surname, permanent address),
  • the subject of the complaint, or what the customer is seeking,
  • the addressee of the complaint,
  • the date of submission of the complaint,
  • the signature of the customer or the signature of the authorised person with a power of attorney.
  1. In the case of submitting a complaint by electronic mail, fax, or in writing by an authorised person on behalf of the customer, a power of attorney to represent the customer in the matter of the complaint must be attached to the complaint.
  2. If the complaint does not contain the requirements specified in point 2 of this article, it will be considered unjustified.
  3. The deadline for handling the complaint is a maximum of 30 days from the date of the complaint being made. The operator will provide the client with a written document regarding handling the complaint.
  4. The complaint submission is understood to mean the day on which the customer submits the complaint. The day of submission of the complaint is considered to be:
  • in the case of postal shipments - the day of delivery of the complaint to the operator's post office
  • in case of personal delivery - the date on the copy of the complaint, which the operator confirms as delivered
  • in case of electronic mail - the day of delivery of the electronic mail message to the operator's email address.
  1. Other legal relationships between the operator and the customer that this Complaint Procedure does not explicitly regulate shall be governed in the following order by the relevant provisions of individual contracts concluded between the operator and the customer, the relevant provisions of generally binding legal regulations applicable in the territory of the Slovak Republic.
  2. The operator is entitled to change or supplement this Complaint Procedure at any time due to legal regulations and business environment changes. The operator will determine the current version of the Complaint Procedure by publishing it on its website.

 

This Complaint Procedure became effective on July 1, 2016, and fully replaces the previous Complaint Procedure. The operator reserves the right to change the Complaint Procedure without prior notice.